I took my Yukon Denali in for a routine checkup which resulted in the discovery of a significant leak in the front steering rack and a whining power steering pump. Faced with a significant repair bill and an expired warranty, Janet Franceshini came to the rescue. She was able to negotiate a deal between Reno GMC and GMC Corporate that reduced by bill by 70% and was able to schedule and complete the repair the same day. She even arranged for and covered the cost of a 1 day rental so I could get on with my work day. I could not be a happier customer and would not even consider taking my business elsewhere. Please extend a huge thank you to Janet, and to Otto, the mechanic that took the time to show me the problem and complete the work. A very professional and customer oriented staff. Read More >>

Oil change and asked to have drivers side headlight checked as it fogs and has water in it. Oil change was complete and light was repaired two days later. Read More >>

We had been thinking about downsizing a few vehicles in size as the family has gotten smaller. When I took my Escalade in for an oil change I saw the SRX and picked up a brochure on it and talked to Ken Lax, just questions to begin with, brought the book home and talked to my husband. No pressure, no calls or harassing, that was nice. Went down to take one for a drive a few days later wth Harold to see if it would be a fit for us as we are both an XL couple and need space for our lab and luggage when we travel. It drove like a dream and we were both very comfortable either driving or passenger or in the back seat. What I enjoyed was the no pressure selling, just sitting down and talking and letting us make up our minds if this is what we would like. I have purchased over 20 vehicles from Reno Buick... and it was as comfortable this time as every time. The service department has always treated me very well from Greg Overby to the service writers to the staff and I always walk away very satisified with the entire vehicle experience. Thank you once again! Read More >>

2013 terrain for warranty work staff was very helpful kept me informed the entire time you had my car was very happy with all aspects of the service Read More >>

great service Read More >>

Everythig was great. Best of services, polite personnel. Read More >>

We took our 2011 GMC Acadia for a non-warranty service. It was our first time there. The staff were so friendly, courteous and professional and so was our shuttle driver, Ray. But we just had to meet the one person that really made it so easy and convenient for us, when we needed to schedule an appointment. We just had to meet Roberta from Customer service. What a great person! In fact, while there EVERYONE were just great! Such a friendly company! And the service was great, as well. I would not hesitate to sincerely refer our family and friends. They truly make you feel so "WELCOMED". Read More >>

Brought in my 2012 Buick Enclave for the first service. Everything was handled excellant include a recall that was on the vehicle. My Service Advisor Jim Lauer is a great asset. Always very friendly and professional. He has been taking care of my vehicle needs for years. And the main reason I will return. Read More >>

Fast service and courteous staff. Thanks to Jim Lauer and the service team. Read More >>

getting a car from Cadillac was seamless even with my own financing I didn't feel pressured and bothered by any of the staff everything work out perfectly and I'm very happy with my new car Read More >>